Current vacancies

Senior Credit Risk Analyst                            £35,000 - £45,000
Bristol
 
Credit Risk with ALD Automotive (UK) is responsible for ensuring the business lends responsibly and within appetite across both FCA-regulated and corporate channels. The department is accountable for recommending, implementing and monitoring credit risk strategies to ensure they remain fair, robust and fit for purpose
 
Summary of Purpose

• Ensure the business continues to lend responsibly and within agreed risk appetite.
• Be active in the ongoing optimisation of credit risk policies and be accountable in the detection and recommendation of any improvements to both policy and process.
• Contribute to a data-led ethos in decision making within the business

 
Summary of Responsibilities

• Act as a Subject Matter Expert within the credit risk department as well as coaching colleagues and driving change.
• Perform detailed analysis of various internal and external data sources.
• Highlight and autonomously investigate key trends and areas of concern for relevant parties/committees to aid decision making.
• Be responsible for the generation of committee reporting and accompanying commentary.
• Support the evolution of the department through the proposition of new ideas and processes.
• Ensure data remains consistent and accurate throughout a variety of systems.
• Ad-hoc Projects as required.

 
Essential Criteria

• Minimum of 2 years’ experience working within Risk Management.
• Strong ability in technical programming languages e.g. SAS, SQL, VB, Python.
• A strong analytical and inquisitive mind-set.
• Driven to learn new and complex techniques.
• Highly numerical background in relevant areas such as statistics or business.
• Strong communicator across all mediums.
• Thrive in a dynamic and ever-changing business environment.
• Confident to work autonomously whilst managing competing priorities. 
• High standard in IT literacy including office applications.

​Credit Controller                                                £21,000 - 23,500
Bristol 

Due to continue growth we are currently seeking an addition to the Credit Control team. Considering the nature of our primary task we are operational between the hours of 8.00am and 8.00pm and have roles covering both early and late shifts, with the earliest being 8.00 - 4.30 and the latest 11.30am - 8.00pm. As mentioned we are able to offer varied hours however do also expect a level of flexibility to suit business needs. 
 
Responsibilities/Duties

• Ability to handle in the region of 60-80 calls a day both inbound and outbound
• Chasing and collecting payments via telephone, letter and email
• Dealing with/solving queries on invoices with both internal departments and external customers
• Supporting vulnerable customers through CFS process and ensuring that all customers requiring additional assistance are aware of all available options
• Proactively work to Key Performance Indicators to ensure that all agreed objectives are met. These will predominately be around call and cash collection targets
• Monitoring and placement of all standing order and direct debit mandates
• Maintenance of credit control records ensuring contact records are accurate and up to date at all times
• Responsible for ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
• Ensure that a high standard of financial control is applied to all processes and that the controls in place will stand up to scrutiny from Internal and External Audit.
• Develop knowledge of systems and deliver positive process change.
• Ability to cover multiple shift patterns between 8am and 8pm weekdays as required
• Ability to build relationships at all levels, communicates effectively, build trust and influence stakeholders.

 
Essential Criteria / Skills & Experience

• Previous experience in a previous Credit Control/ Collections focused role.
• Develop others by sharing own experience and expertise 
• Outstanding telephone manner with the ability to influence others

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​Resource Planning Analyst                         £28,000 - £30,000
Emersons Green

As a result of continued growth and a desire to invest in our future we currently seeking an experienced Analyst to join this small but crucial team.
 
Key Purpose

• To support Operations optimise the customer journey through accurate resource planning methodology & forecasts.
• Maintaining and developing resource models and tracking adherence to plans to ensure accurate planning metrics are met.

 
Summary of Responsibilities

• Development and ownership of propensity models to aid understanding of behaviour and contact demand at the various stages of the Customer Lifecycle
• Ownership of forecasting Customer Demand (calls, emails & webchat) based on propensity model insights, historical trends and future developments to support resource planning and scheduling activities
• Produce short, medium and long term plans for Operations focusing on both supply and demand drivers
• Own intra-day scheduling and shrinkage management process through WFM and other available tools to deliver a completed schedule to the Real Time Analyst
• Supporting operational teams in the process and optimisation of scheduling resource to best match customer demand
• Undertake 'planned vs actual' analysis including recommendations from the Real Time Analyst to carry out detailed root cause analysis to provide challenge and improve planning accuracy
• Identify and highlight performance/service risks to Operations
• Supporting the development of CRM reporting and analysis to understand customer contact reasons and opportunities for simplifying the Customer Experience.
• Assist in the delivery of change work streams which will require strong working relationships and stakeholder

 
Essential Criteria

• Driven for Customer Excellence 
• Analytical & Problem Solving ability, inc the ability to conduct propensity models
• Good communication skills / Team player 
• Passion for innovation & improvement 
• Proficient in Microsoft Office i.e. Excel & Access to advanced level 
• Strong time management & organisational skills 
• Comfortable working under pressure

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Debt & Asset Recovery Advisor                  £21,000 - £23,000
Emersons Green 

The Debt Recovery team are responsible for the passing of accounts to external agencies for the collection of overdue balances and vehicles that have exceeded their terms.

A number of customers will, at some point default on their agreement and default into arrears, whilst a number of these customers are rehabilitated by the Credit Control Team it is often required that accounts are sent to external agencies for the purpose of debt recovery, vehicle recovery and litigation. The Debt and Asset Recovery Advisor provides administrative support by the collation of files to send to external agencies, letter sending and monitoring of accounts.

​Summary of Responsibilities

• Management of statutory notices
• Monitoring of accounts with both consumer and corporate insolvency
• Monitoring and liaising 3rd party agencies for litigation and insolvency
• Issuing and checking of Annual Statements
• Issuing and checking of Defaults
• Issuing and checking of Notice of Sums In Arrears
• Legal post, including scanning and indexing of all legal paperwork received
• To maintain all relevant paperwork and accurate filing of correspondence
• Collation and allocation of defaulted accounts to hand over to external 3rd party agencies
• Collation and allocation of agreements that have exceeded their terms to hand over to external 3rd party agencies
• Collation and allocation of vehicle collection reports from external vehicle collectors
• To liaise and support internal departments and external debt agencies with customer query resolution
• Monitor insolvency notification and respond in a timely manner for payment and vehicle collection

 
Essential Criteria

• Illustrate knowledge of risk/debt recovery
• Strong administration/numeracy skills
• Strong understanding of Microsoft Office Excel including Word & Excel
• Excellent communication skills i.e. face to face, telephone and e-mail
• Planning and Organising

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