Current vacancies

Senior Credit Risk Analyst                            £35,000 - £45,000
Bristol
 
Credit Risk with ALD Automotive (UK) is responsible for ensuring the business lends responsibly and within appetite across both FCA-regulated and corporate channels. The department is accountable for recommending, implementing and monitoring credit risk strategies to ensure they remain fair, robust and fit for purpose
 
Summary of Purpose

• Ensure the business continues to lend responsibly and within agreed risk appetite.
• Be active in the ongoing optimisation of credit risk policies and be accountable in the detection and recommendation of any improvements to both policy and process.
• Contribute to a data-led ethos in decision making within the business

 
Summary of Responsibilities

• Act as a Subject Matter Expert within the credit risk department as well as coaching colleagues and driving change.
• Perform detailed analysis of various internal and external data sources.
• Highlight and autonomously investigate key trends and areas of concern for relevant parties/committees to aid decision making.
• Be responsible for the generation of committee reporting and accompanying commentary.
• Support the evolution of the department through the proposition of new ideas and processes.
• Ensure data remains consistent and accurate throughout a variety of systems.
• Ad-hoc Projects as required.

 
Essential Criteria

• Minimum of 2 years’ experience working within Risk Management.
• Strong ability in technical programming languages e.g. SAS, SQL, VB, Python.
• A strong analytical and inquisitive mind-set.
• Driven to learn new and complex techniques.
• Highly numerical background in relevant areas such as statistics or business.
• Strong communicator across all mediums.
• Thrive in a dynamic and ever-changing business environment.
• Confident to work autonomously whilst managing competing priorities. 
• High standard in IT literacy including office applications.

Information Security Lead                          £35,000 - £45,000
Bristol
 
Information Security, refers to the processes and methodologies involved with keeping information systems confidential, available whilst also ensuring their integrity. The Information Security department is key in maintaining this integrity.
 
Key Purpose

• To monitor and investigate Security alerts, threats, vulnerabilities and incidents. To perform diagnosis of alerts, incidents and service requests and to ensure all are accurately logged and any corrective action taken, or escalations made in a timely manner.
• To investigate new and advanced methods of detection and prevention of incidents and to identify, develop, organise and improve processes in all areas of Security Operations, including customer and project related activity where assigned.
• To actively remain informed and educated in respect of new and evolving areas of technology and cyber security, and be a proactive champion of Security within the business.

Essential Criteria

• Experience of working within an Information Security and/or Cyber Risk function, specifically with experience of Security Assurance or Governance Risk and Compliance (GRC).
• Proven knowledge and experience of Industry Standards and best practice e.g. ISO 27000 series, NIST Cyber Security Framework.
• Knowledge of risk management frameworks and methodologies.
• Ability to work under pressure and meet changing deadlines.
• Excellent presentation, written, verbal communication and interpersonal skills.
• Good understanding of GDPR, and Data Protection.
• Experience of leading and co-ordinating internal and external audits.
• Experience of implementing or delivering Security awareness and education.
• Ability to think at a strategic level.
• Ability to explain things in non-technical language.
• Self-motivated and keen to learn new skills, but also maintain a good level of understanding of the skills essential for this role. Including any changes to relevant regulatory or legislative requirements.

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Credit Controller                                                £21,000 - 23,500
Bristol 

Due to continue growth we are currently seeking an addition to the Credit Control team. Considering the nature of our primary task we are operational between the hours of 8.00am and 8.00pm and have roles covering both early and late shifts, with the earliest being 8.00 - 4.30 and the latest 11.30am - 8.00pm. As mentioned we are able to offer varied hours however do also expect a level of flexibility to suit business needs. 
 
Responsibilities/Duties

• Ability to handle in the region of 60-80 calls a day both inbound and outbound
• Chasing and collecting payments via telephone, letter and email
• Dealing with/solving queries on invoices with both internal departments and external customers
• Supporting vulnerable customers through CFS process and ensuring that all customers requiring additional assistance are aware of all available options
• Proactively work to Key Performance Indicators to ensure that all agreed objectives are met. These will predominately be around call and cash collection targets
• Monitoring and placement of all standing order and direct debit mandates
• Maintenance of credit control records ensuring contact records are accurate and up to date at all times
• Responsible for ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
• Ensure that a high standard of financial control is applied to all processes and that the controls in place will stand up to scrutiny from Internal and External Audit.
• Develop knowledge of systems and deliver positive process change.
• Ability to cover multiple shift patterns between 8am and 8pm weekdays as required
• Ability to build relationships at all levels, communicates effectively, build trust and influence stakeholders.

 
Essential Criteria / Skills & Experience

• Previous experience in a previous Credit Control/ Collections focused role.
• Develop others by sharing own experience and expertise 
• Outstanding telephone manner with the ability to influence others
• Excellent communication skills: written, verbal, report writing and presenting
• Excellent time management, planning, organisational and delegation skills
• Self-motivated
• Highly competent in Microsoft​

Customer Support Advisor (FTC)                                   £19,500
Emersons Green

The ALD Automotive Customer Service function provides market leading customer support Fleet Managers, Drivers or Dealers & Broker partners. Providing a service second to none for both the ALD brand.

We are currently seeking to fill a number of 'FIXED TERM' positions as a result of workload.
 
Key Purpose

• To provide high quality administrative and process support, working collaboratively with our 1st Line Care, 2nd Line Specialist and Telesales & Retention teams to deliver a market leading customer experience.
• Through developing knowledge and expertise, either within one of a number of specialist teams, or in a more general support role, the Customer Support Advisor ensures that all allocated processes are completed accurately and to a high quality, whilst ensuring that all commercial and productivity targets are met.
• Working as part of the overall Customer Support team, the Customer Support Advisor will provide flexibility to ensure that we adapt to the needs of our Customers and manage the changing demands of our business across key trading periods.

 
Responsibilities

• To provide expertise in delivering key administrative or process tasks accurately and to a high quality standard to support delivery of Market Leading Customer Experience.
• To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role
• To work closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements
• To take ownership of Customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer
• To be proactive in communicating and collaborating with colleagues across ALD to ensure administrative and process tasks are completed accurately and to agreed SLAs
• Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.

Key Criteria

• Previous experience within a Customer Service environment
• Demonstrable experience in following administrative process, within strict timeframes 
• Effective verbal and written communication
• Strong numeracy skills
• Attention to detail
• Strong understanding of Microsoft Office Excel including Word & Excel

 

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Credit Analyst                                                     £21,000 - £24,000
Emersons Green 

At any exciting time within ALD and as a result of increased workload we are currently looking for Junior Credit Analysts. These are excellent entry level positions and whilst we are seeking some understanding of the finance industry we are as interested in behaviours, work ethic and a desire to learn.   
The Finance Underwriting Team is responsible for evaluating credit applications and making decisions regarding whether to approve an applicant for requested finance. It is important that any decision is in line with business, regulatory and risk appetite and within agreed service level agreements. 
 
To support clear audit trails of our end to end process it is necessary to document all justifications on credit decisions ensuring that they are compliant with the credit approval process and are in line with delegated credit authorities. The department is key to protecting the company from undue risk whilst providing great customer service   
 
Key Purpose

• Support the end to end client journey by completing sub processes within the regulated credit application process in line with business risk appetite and company policy and procedures.
• Protect the company from undue compliance and regulatory risk.
• Respond to customer requests ensuring that all relevant information is communicated clearly and accurately

Summary of Responsibilities

• Basic decisioning on credit applications in line with external regulation and internal company policy where a full underwriting process is not required
• Produce a robust audit trail on decisions ensuring outcomes are compliant with the regulated approval processes.
• Timely escalation of any procedural issues or decision process to the management team.
• Complete defined process activities within agreed productivity and service level agreements
• Achieve defined quality standards
• Provide general administration support to the department

 
Essential Critieria

• Broad knowledge of UK regulation and the finance industry
• Good level of literacy and numeracy
• Attention to detail
• Excellent time management and workflow organisation skills
• Good standard in IT literacy in particular Microsoft Office applications

Previous experience within the Financial Services or similar industry

Resource Planning Analyst                         £28,000 - £30,000
Emersons Green

As a result of continued growth and a desire to invest in our future we currently seeking an experienced Analyst to join this small but crucial team.
 
Key Purpose

• To support Operations optimise the customer journey through accurate resource planning methodology & forecasts.
• Maintaining and developing resource models and tracking adherence to plans to ensure accurate planning metrics are met.

 
Summary of Responsibilities

• Development and ownership of propensity models to aid understanding of behaviour and contact demand at the various stages of the Customer Lifecycle
• Ownership of forecasting Customer Demand (calls, emails & webchat) based on propensity model insights, historical trends and future developments to support resource planning and scheduling activities
• Produce short, medium and long term plans for Operations focusing on both supply and demand drivers
• Own intra-day scheduling and shrinkage management process through WFM and other available tools to deliver a completed schedule to the Real Time Analyst
• Supporting operational teams in the process and optimisation of scheduling resource to best match customer demand
• Undertake 'planned vs actual' analysis including recommendations from the Real Time Analyst to carry out detailed root cause analysis to provide challenge and improve planning accuracy
• Identify and highlight performance/service risks to Operations
• Supporting the development of CRM reporting and analysis to understand customer contact reasons and opportunities for simplifying the Customer Experience.
• Assist in the delivery of change work streams which will require strong working relationships and stakeholder

 
Essential Criteria

• Driven for Customer Excellence 
• Analytical & Problem Solving ability, inc the ability to conduct propensity models
• Good communication skills / Team player 
• Passion for innovation & improvement 
• Proficient in Microsoft Office i.e. Excel & Access to advanced level 
• Strong time management & organisational skills 
• Comfortable working under pressure

>> Contact us for more information and to apply <<