Current vacancies

Credit Underwriter                                         £20,000 - £24,000
Emersons Green, Bristol
 
The Finance Underwriting Team at ALD Automotive is responsible for evaluating credit applications and making decisions regarding whether to approve an applicant for requested finance. It is important that the decision making process is in line with business, regulatory and risk appetite and within agreed service level agreements. 

Purpose

• Assess and make decisions on Consumer and SME credit applications in line with business risk appetite and company policy and procedures.
• Protect the company from undue credit and regulatory risk
• Respond to customer requests ensuring that all relevant information is communicated clearly and accurately

Criteria

• Knowledge of credit processes 
• Broad knowledge of UK regulated and finance industry 
• Excellent communication skills i.e. written, face to face, telephone 
• Proven research and analytical skills 
• Previous experience within a similar analytical position. 
• Previous experience within the Financial Services industry Good standard in IT literacy in particular Microsoft Office applications

If interested please apply here or  follow this link and direct apply

 https://www.jobtrain.co.uk/aldautomotive/displayjob.aspx?jobid=2098

Customer Service Advisor (Temporary)      £10.00-11.00ph
Emersons Green

As a result of increased workload across the organisation we’re currently seeking temporary support to increase capability across a range of teams. The tasks in question will typically be high volume activities and as such we’re open to offering flexible working including evenings & weekends, once training has been completed. Initially anticipated as twelve weeks assignments there are permanent opportunities for those keen to further their careers with us.    
Key Purpose

• Contribute to the achievement of the company’s objectives, by successful delivery of best in class service to all customers making contact with ALD across multiple business channels.
• To provide high quality support to all incoming queries, prioritise requests, provide responses within agreed service levels, and in accordance with our business processes.

Criteria

• Proven experience in managing customer expectations and/or administration
• Strong communication skills: written, verbal. 
• Understand the need to work within legislative guidelines and look for solutions within the framework 
• Problem solving and ability to look for process improvements, 
• Ability to influence others, manage difficult situations 
• Commercial awareness and understanding of business processes ​

​

---

Customer Support Administrator        £20,000 - £21,000
Bristol

ALD is uniquely positioned as an international organisation which has kept its Bristol-based family roots, the leading vehicle leasing operation in Europe, managing over 1.6 million vehicles across 43 countries.

The Corporate Support team is crucial in providing both reactive and proactive service to key contacts and as a result of further expansion within the corporate team they ‘re specifically seeking to increase headcount seeking permanent colleagues in both Purchasing and Order Processing  

Key Purpose

• To provide high quality administrative and process support, working collaboratively with the 1st Line Care, 2nd Line Specialist teams to deliver a market leading customer experience.
• Through developing knowledge and expertise, either within one of a number of specialist teams, or in a more general support role, the Customer Support Advisor ensures that all allocated processes are completed accurately and to a high quality.

Key Criteria

• Previous experience within a Customer Service environment
• Demonstrable experience in following administrative process, within strict timeframes 
• Previous Order Management or Purchasing experience would be advantageous however not essential 
• Ability to evidence strong attention to detail
• Strong understanding of Microsoft Office Excel including Word & Excel

If interested please apply here or  follow this link and direct apply
​
ALD Automotive | Jobs | Search here for your perfect career (jobtrain.co.uk)
​​​

Credit Controller                                            £20,000 - £25,000
Bristol

The Credit Control team are part of the wider Credit Control Department, who’s function is to provide 2nd line, market leading customer care to ALD customers. Supporting internal departments with financial administrative whilst also proactively working with customers already arrears or facing hardship. We provide subject matter expertise to support our Customer Care and Sales functions for both the ALD brand and for our White Label & Banking Partners.

Put simply Credit control focus on the collection of overdue balances, supporting of vulnerable customers and the resolution of queries that are preventing payment. 

The key purpose of our Credit Controller is to achieve high collection rates through proactive outbound calling to meet both call and cash collection targets. However it is also true to say that ALD Automotive is committed to the spirit and principles of TCF with the fair treatment of customers being central to our business culture. This is a busy team who handle a high volume of inbound Credit Control and Customer Service related queries.

Essential Criteria / Skills & Experience

• Previous experience in a previous Credit Control/ Collections focussed role.
• Develop others by sharing own experience and expertise 
• Outstanding telephone manner with the ability to influence others
• Excellent communication skills: written, verbal, report writing and presenting
• Excellent time management, planning, organisational and delegation skills
• Self-motivated
• Highly competent in Microsoft

​If interested please apply here of follow the link to our clients page.
​
ALD Automotive | Jobs | Search here for your perfect career (jobtrain.co.uk)​​

---

>> Contact us for more information and to apply <<