Current vacancies

Administrator                                                                      £19,500 
Emerson's Green    

We are looking for an organised candidate with experience in an administrative role who can quickly make an impact. The role is to ensure that all administrative tasks within our clients support function are completed with a high degree of accuracy to help support the business’ commercial objectives. 

 As Dealer Services Support you will be responsible for;

• Checking and processing payouts received in order to attain 100% accuracy
• Pro-actively ensuring that all incomplete documentation received is subsequently completed correctly
• Explain the differences between all retail products offered, and understand regulated, non-regulated and cancellable/ROW agreements
• Liaising with other departments to resolve queries and non-conformance, ​​

Key skills;

• Excellent communication skills: written, verbal, report writing and presenting.
• Excellent time management, planning, organisational and delegation skills.
• Highly competent in Microsoft.
• The ability to develop others by sharing own experience and expertise.

Connected Care Team Leader                    £27,000 - £30,000
Bristol

An exciting opportunity has arisen within the Connected Car team at ALD Automotive. ALD have offered in vehicle telematics since 2004 and it remains one of the key products they offer to customers. In this varied role, you will supervise and assist in the operational support provided to their Customer Base. You’ll provide Account Management to clients, providing reporting and MI as required.

Key responsibilities  

• In conjunction with Connected Car Support Executive, as level 1 support, supervise the day to day performance of the telematics service and provide operational support for customers as required (fleet contacts and drivers) 
• Provide Level 2 support for all matters escalated; co-ordinate and take ownership.
• Be the first point of escalation for any incidents raised, take ownership of all incidents and liaise with Manager as appropriate
• Assist the Sales Teams in customer presentations/webinars; in background preparation or in delivering updates as required
• Hold regular reviews with suppliers to measure performance against agreed SLA’s 
• Produce MI as required; assist manager in analysing all data that will the assist business in achieving its goals / improve the operational efficiency of the customer’s fleet 

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Credit Controller                                             £23,000 - £25,000
Emerson's Green

As a Senior Credit Controller as well as all the duties of a Credit Controller you will also have additional responsibility to help support team performance on a day to day basis.

​You will support the Team Leader through leadership by example as well as being the first port of call for assistance when required by Credit Controllers.

Key responsibilities

• Handling all forms of inbound and outbound communications.
• Dealing with escalated calls where Advisor needs additional support or authority.
• Supporting Advisors by taking ownership of query resolution, liaising with both internal departments and external customers whilst communicating feedback to Advisors.
• Providing training and support to Advisors working with them to improve their knowledge and skills.
• Proactively work to KPIs to ensure that all agreed objectives are met. These will predominately be around call and cash collection targets.

Telesales & Retention Advisor                            £30,000 OTE    Bristol
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As a Telesales & Retention Advisor, you will use your strong communication skills to build relationships and rapport with a wide client base. You'll present appropriate financial packages that meet the needs of the customer and ensure excellent customer outcomes. It’s important to note that this is NOT a "cold calling" role. You'll be speaking with a range of new (individuals who have already expressed an interest) and our existing customers.
 
Essential skills & experience

• Excellent communication skills i.e. telephone, e-mail
• Good standard in IT literacy with particular focus on Microsoft Excel and Word
• High level of numeracy
• Time management & organisation
• Working under pressure
• Negotiation, objection handling and closing

 
Desirable skills & experience

• Previous working in a Telephone Sales role
• Commercial and Industry awareness
• Presentation skills

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Credit Underwriter                             £20,000 - £25,000 DOE    Bristol

 ALD Automotive Retail Underwriting function protects the business from taking undue risk by robustly evaluating credit applications and making decisions on whether to approve an applicant for finance within agreed service level agreements.

The department also provide market leading customer care to applicants, ensuring that any query is thoroughly answered and decisions clearly communicated. Maintaining this is crucial to protecting and growing the ALD brand within the UK market. The department is fast paced, collaborative and fun. Should you be successful you’ll be given support by an experienced management team who will help develop your skills to be able to deal with a range of credit applications from private individuals through to SMEs. Successful applicants have historically come from a range of backgrounds subject to being able to illustrate skills & expertise as indicated below;

Essential skills & experience

• Previous experience within a similar analytical position
• Previous experience working within the Finance industry
• Degree in a Finance, Business or related subject
• Excellent standard in IT literacy with particular focus on Microsoft Excel and Word and email tools
• Good Communication skills face to face, telephone, email, letter and report writing
• Analytical, with the ability to make considered decisions at an appropriate pace 

Customer Service Executive                                       £21,000
Lyde Green, Bristol

Actively seeking talented Customer Service professionals on behalf of a key client, the customer service function provides market leading customer care to a range of both corporate and retail customers. Both teams provide first line management of all incoming queries, prioritising requests, providing prompt responses and are responsible for the delivery of best in class customer service.

Successful applicants have historically come from a range of backgrounds subject to being able to illustrate skills & expertise as indicated below;   

Essential skills & experience

• Effective communication and interpersonal skills at all levels internally and externally
• Understand the need to work within legislative guidelines,
• Problem solving skills, willing to search for alternative solutions
• Proficient in Microsoft Office
• Outstanding verbal and written communication skills with attention to detail
• Ability to influence others, manage difficult situations

Desirable skills & experience

• Previous experience within a Sales, Financial Services or Customer Service environment
• Excellent telephone manner and written/verbal communication skills.
• General commercial awareness

>> Contact us for more information and to apply <<